News Detail

The following article is from https://www.eir.ie/modemadvisory/ 

Modem Advisory

Please be aware that individuals pertaining to be from eir are calling people in relation to a modem security breach. The caller proceeds to ask the individual to switch on their PC/Laptop for remote access. This caller is not from eir and is fraudulent activity.

eir is not making outbound calls on modem security and would never ask for a customer to divulge their IP address or password information.

These calls have been reported to the eir Fraud team.

You may recently have been informed of a security vulnerability identified on a limited number of our broadband modems, the Zyxel D1000 and Zyxel P-660HN-T1A.

We strongly recommend that you take the following actions immediately.

1. Change your modem admin and WiFi passwords (instructions below)
2. Reset your modem. Instructions on how to do this can be found at www.eir.ie/modemreset

Instructions on how to change both passwords are available below.

Please ensure that your Admin and Wi-Fi passwords are different.

How can I change my modem Admin & Wi-Fi Password?

For Zyxel D1000 please click here for a tutorial video, followed by step by step instructions.

For Zyxel P-660HN-T1A click here for a tutorial video, followed by step by step instructions.

How can I change my modem Admin & Wi-Fi Password for my Zyxel D1000 device?

1. Open the internet by clicking on Internet Explorer, Firefox or Google Chrome from a PC/laptop or mobile device that is connected to your home modem.
2. Your PC or laptop can be connected to your modem via WiFi or a cable
3. Type 192.168.1.254 into the address bar on your internet browser or click on this link http://192.168.1.254/ which will open up this page 
   
   
   (If this page does not appear, you will need to check to ensure that you are connected to your home modem)
4. The username field will already be shown as admin
5. In the password box, type the unique combination of letters and numbers that can be found on the underside of your modem where it says 'Wireless Key/Admin Password'
6. Click Login
7. You will then be prompted to change your modem admin password
   
   
8. Enter a new password
9. Then, enter the same new password in the ‘verify your new password’ box
10. Click Apply
    
    Your modem admin password has now been changed
    
    You will then be prompted to change your modem Wi-Fi password
    
    

1. On this page the Wireless Security Key is your current Wi-Fi password
2. Click on the numbers in the box called Wireless Security Key
3. Delete this number and enter in a new password into this box
4. Your password should be a combination of at least 8 numbers and letters
5. Click Apply
   Your modem Wi-Fi password has now been changed
   A message similar to this will appear.
   This is highlighting that your PC/Laptop or other devices that were connected over Wi-Fi will now need to be reconnected with your new Wi-Fi password.
   Please reconnect all your devices with your new Wi-Fi password. You will then be able to use the internet as before.
   
   

Please see below for further FAQs.

How can I change my modem Admin & Wi-Fi Password for my Zyxel P-660HN-T1A device?

1. Open the internet by clicking on Internet Explorer, Firefox or Google Chrome from your PC/laptop or your mobile device that is connected to your home modem.
2. Your PC or laptop can be connected to your modem via WiFi or a cable
3. Type 192.168.1.254 into the address bar on your internet browser or click on this link http://192.168.1.254/ which will open up this page 
   
   
   (If this page does not appear, you will need to check to ensure that you are connected to your home modem)
4. The password is ‘broadband1’.
5. Click Login
6. The following screen will appear
   
   
7. Select ‘Maintenance’ on the lefthand menu
8. Then select ‘System’ within the dropdown list
   
9. In the old password box, enter the password ‘broadband1’
10. Enter new password
11. Your password should be a combination of at least 8 numbers and letters
12. Then, enter the same new password in the ‘retype to confirm’ box
13. Click ‘Apply’
    
    
14. Your modem admin password has now been changed.

To change Wi-Fi password

1. On the same screen, select ‘Network’ on the lefthand menu
2. Then select ‘Wireless LAN’ on the dropdown list
   
   
3. The following screen will appear
   
4. Delete the current Wi-Fi password that is listed in the box 'Pre-Shared Key'
5. Enter your new password into this box. Again, your password should be a combination of at least 8 numbers and letters
6. Click Apply

Your Wi-Fi password has now been changed.

A message similar to this will appear .

This is highlighting that your PC/Laptop or other devices that were connected

over Wi-Fi will now need to be reconnected with your new Wi-Fi password.

Please reconnect all your devices with your new Wi-Fi password. You will then be

able to use the internet as before.